Qontix SupportQontix provides support for Qontix software support agreements with customers (including OEMs) and end users. Qontix support agreements enable Qontix technical support team to resolve well identified problems which are traced to Qontix software. Such problems may be resolved by means of a workaround, a software patch or replacement software.
Software Installation Support
The system vendor/OEM would normally install the whole system, including Qontix software. We understand that occassionally, the system vendor/OEM may not have the experience or desire to do this. Qontix can provide system commissioning support together with Qontix software.
Software installation support requires system level remote access. In the event that an on-site engineer is required, we can cater for this. This would be charged at our standard day rates. Qontix will charge the customer for all access related costs.
Reporting Problems
Problems and support requests must be reported using Qontix Bug Tracker. Problems and support requests must contain enough information pointing to the problem residing in Qontix software.
Qontix welcomes suggestions, improvements, feedback or bug reports concerning Qontix product and documentation. Please send your comments to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
